Guest Arrival Experience Lead

SeaWorld; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking Ambassadors to join Sesame Place in San Diego. You will help develop Assistant Supervisors and team members, coach staff, and ensure a safe, clean, and compliant park environment while delivering outstanding guest experiences.

Expect responsibilities across training, schedule management, quality inspections, and guest interactions. Prior experience in leadership and guest service is preferred; CPR/AED certification is required or obtainable through the

Qualifications

• Have a high school diploma or equivalent and be at least 18 years old.
• At least 1 year proven leadership experience and a good understanding of labor and expense management.
• Capable and willing to become trained and certified at all areas within the Operations departments.
• Excellent written and verbal communication skills and comfortable speaking in front of large groups of guests and team members.
• Able to multi-task and adapt to changes in a fast paced working environment.

Responsibilities

• Ensure a safe environment for all team members, guests, and animals
• Responsible for the development of Assistant Supervisors, OJTs, and team members by providing training, feedback and coaching
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any improvement opportunities
• Ensure compliance to all state/federal regulations, park policies, and department procedures
• Assist in the creation and adjustment of labor line schedules to maximize our resources
• Maintain resources as needed to complete work assignments
• Ensure assigned work areas are within projected financial plans, this includes both revenue and expenses as assigned
• Assist the Director and Managers in various projects to improve park operation
• Handle conflicts between guests and/or team members seeking a win-win solution within company guidelines and strategic objectives
• Know and ensure team members follow all policies and procedures outlined in the team member handbook
• Ensure all team members provide exceptional guest service
• Perform other miscellaneous tasks as required

Skills

Leadership experience

CPR/AED certification

Written and verbal communication

Public speaking

Guest service

Education

High school diploma or equivalent

Bachelor’s degree preferred

2+ years leadership experience

3 years guest service experience

Tools

Microsoft Office

Job description

SeaWorld Parks & Entertainment is seeking Ambassadors to join Sesame Place in San Diego. You will help develop Assistant Supervisors and team members, coach staff, and ensure a safe, clean, and compliant park environment while delivering outstanding guest experiences.

Expect responsibilities across training, schedule management, quality inspections, and guest interactions. Prior experience in leadership and guest service is preferred; CPR/AED certification is required or obtainable through the