Enterprise Technical Success Engineer

Scandit; Boston (MA); Híbrido; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place To Work

Claude Cowork and Claude Code access

Equity plan

Office shutdown days

Birthday off

Descripción de la vacante

Scandit seeks a Customer Success Engineer to support a portfolio of key US enterprise accounts from our US team. This is a more technical CS role focusing on adoption, renewal and growth through demos, code sharing, and guided integrations.

You will own technical relationships, lead discovery, build demos, and work across Product, Engineering and Support to ensure customer success. Travel ~20% and time zone alignment with US business hours are required.

Formación

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• Solid coding foundation and experience in any language; wrote or debugged code, scripts or integrations using SDKs or APIs
• Strong written and verbal communication; able to present to business and technical audiences and explain technical problems clearly and concisely
• Strong strategic thinking and analytical skills
• Solid understanding of enterprise IT architectures
• People skills; likeable, humble, and fun to work with
• Learn quickly and act on feedback and coaching

Responsabilidades

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and identify expansion opportunities, working with Sales to act on them
• Be the voice of the customer inside Scandit, collaborating with Product, Engineering, and Support
• Use AI tooling to speed up customer-facing technical work

Descripción del empleo

Scandit seeks a Customer Success Engineer to support a portfolio of key US enterprise accounts from our US team. This is a more technical CS role focusing on adoption, renewal and growth through demos, code sharing, and guided integrations.

You will own technical relationships, lead discovery, build demos, and work across Product, Engineering and Support to ensure customer success. Travel ~20% and time zone alignment with US business hours are required.