Enterprise Tech Success Engineer (Americas)

Talently; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Talently is seeking a Customer Success Engineer to manage the technical relationship with enterprise customers across the Americas and lead onboarding to maximize platform adoption.

You will support pre-sales activities, troubleshoot complex issues, and collaborate with Engineering, SRE, and product teams to meet customer needs. A proactive, customer-focused engineer with strong coding literacy is essential.

Qualifications

• Bachelor’s or Master’s degree in Computer Science or Software Engineering or equivalent.
• Experience building and supporting production software.
• Experience with two modern programming languages (e.g., Python, TypeScript, Go, Rust).
• Strong ability to read, understand, and troubleshoot unfamiliar code.
• Familiarity with AWS, GCP, or Azure.
• Working knowledge of Docker, CI/CD, and deployment concepts.
• Proactive mindset, strong ownership, ability to work independently.
• Interest in working with customers and solving technical problems.

Responsibilities

• Own the technical relationship with enterprise customers across the Americas.
• Support technical pre-sales conversations, including architecture reviews, technical discovery, POCs, demos, integrations, and security or compliance questions.
• Lead customer onboarding and help customers successfully adopt the platform.
• Troubleshoot technical issues directly with customers and know when to involve Engineering.
• Work closely with senior engineers, SREs, and platform teams to understand their architecture and technical needs.
• Proactively manage customer health, adoption risks, expansion opportunities, and potential churn signals.
• Partner closely with the Account Executive, who will own pricing, negotiations, and other commercial conversations.
• Communicate customer status, risks, and next steps proactively with internal stakeholders.
• Operate with a high level of autonomy as the main Customer Success Engineer covering the Americas time zone.

Skills

Python

TypeScript

Go

Rust

Docker

CI/CD

Education

Bachelor’s or Master’s degree in Computer Science or Software Engineering

Tools

AWS

GCP

Azure

Docker

CI/CD

Job description

Talently is seeking a Customer Success Engineer to manage the technical relationship with enterprise customers across the Americas and lead onboarding to maximize platform adoption.

You will support pre-sales activities, troubleshoot complex issues, and collaborate with Engineering, SRE, and product teams to meet customer needs. A proactive, customer-focused engineer with strong coding literacy is essential.