Customer Success Engineer

Scandit; Boston (MA); Híbrido; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great Place To Work

Claude Cowork and Claude Code access

Equity plan

Office shutdown days

Birthday off

Descripción de la vacante

Scandit seeks a Customer Success Engineer to support a portfolio of key US enterprise accounts from our US team. This is a more technical CS role focusing on adoption, renewal and growth through demos, code sharing, and guided integrations.

You will own technical relationships, lead discovery, build demos, and work across Product, Engineering and Support to ensure customer success. Travel ~20% and time zone alignment with US business hours are required.

Formación

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• Solid coding foundation and experience in any language; wrote or debugged code, scripts or integrations using SDKs or APIs
• Strong written and verbal communication; able to present to business and technical audiences and explain technical problems clearly and concisely
• Strong strategic thinking and analytical skills
• Solid understanding of enterprise IT architectures
• People skills; likeable, humble, and fun to work with
• Learn quickly and act on feedback and coaching

Responsabilidades

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and identify expansion opportunities, working with Sales to act on them
• Be the voice of the customer inside Scandit, collaborating with Product, Engineering, and Support
• Use AI tooling to speed up customer-facing technical work

Descripción del empleo

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

About the Role

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.

This is a more technical Customer Success role than most.

You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.

Travel and Location Setup

Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.

Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.

Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.

What You Will Do

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
• Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
• Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work

Who You Are

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
• Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
• Strong strategic thinking and analytical skills
• A solid understanding of enterprise IT architectures
• You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
• You learn quickly and act on feedback and coaching

Nice to Have

• Strong discovery skills: translating customer requirements into feasible technical solutions
• A track record running workshops, adoption reviews or QBRs
• Experience working with Product, Engineering, Sales and Marketing
• Background as a software engineer, mobile developer, solutions engineer or solutions consultant
• Industry experience in retail, transport and logistics, computer vision, or mobile data capture
• Salesforce and a CS platform such as Planhat (what we use) or Gainsight
• Comfort using AI development tools such as Claude Code

What We Offer

Here are some of the reasons people choose to build their career at Scandit:

• Certified as a Great Place To Work for four years in a row
• Rated 4/5 by our employees on Glassdoor
• Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
• Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality
• A share in our success through an individual equity plan
• Office shutdown days, global team events and innovation hackathons
• Your birthday off and much more

Plus specific benefits depending on the location you are joining.

You could be the difference

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.