Enterprise Technical Customer Success Engineer (DevTools)

Macroscope; San Francisco (CA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Macroscope is seeking a Technical Customer Success Engineer to build and manage relationships with engineering leaders after the sale of their product. You will lead implementations, help customers onboard, and gather insights to shape future developments.

This hands-on role requires a strong background in computer science and experience in managing customer accounts. You will be a key link between the engineering team and customers, ensuring successful use of the product while addressing any technical questions.

If you're passionate about creating excellent customer experiences in an early-stage startup environment, we want to hear from you!

Qualifications

• 3+ years in customer success or solutions engineering roles.
• Deep familiarity with GitHub and modern development workflows.
• Experience onboarding technical products.

Responsibilities

• Build and manage relationships post-sale.
• Lead enterprise-wide implementations of Macroscope.
• Serve as the first line of defense for technical issues.

Skills

Customer success management

Technical account management

Software development lifecycles

Strong communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

GitHub

Linear

Jira

Job description

Macroscope is seeking a Technical Customer Success Engineer to build and manage relationships with engineering leaders after the sale of their product. You will lead implementations, help customers onboard, and gather insights to shape future developments.

This hands-on role requires a strong background in computer science and experience in managing customer accounts. You will be a key link between the engineering team and customers, ensuring successful use of the product while addressing any technical questions.

If you're passionate about creating excellent customer experiences in an early-stage startup environment, we want to hear from you!