Technical Success Engineer — Strategic DevTools Advocate

JetBrains; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Relocation support

Remote work

Flexible work location

Lunch allowance

Medical insurance allowance

Learning and development opportunities

Mental health support

Gym or sports club stipend

Internal events

Job summary

JetBrains is seeking a Customer Success Engineer in the United States to serve as a technical point of contact for enterprise customers and collaborate with product teams to ensure our tools meet customer needs and drive successful adoption.

You will build strong technical relationships, advocate for customers, and work with sales and support to expand accounts. The role offers flexible work location, travel up to 25%, relocation support, and comprehensive benefits.

Qualifications

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or related IT field.
• Hands-on knowledge of AI/LLMs in software development.
• Strong verbal and written communication skills in English and the local language of your office.

Responsibilities

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture adoption.

Skills

Technical consulting

Customer success

Software development

AI/LLMs in software

English communication

Presentation skills

Travel readiness

Team collaboration

Self-direction

Job description

JetBrains is seeking a Customer Success Engineer in the United States to serve as a technical point of contact for enterprise customers and collaborate with product teams to ensure our tools meet customer needs and drive successful adoption.

You will build strong technical relationships, advocate for customers, and work with sales and support to expand accounts. The role offers flexible work location, travel up to 25%, relocation support, and comprehensive benefits.