Enterprise Technical Account Manager — Security SaaS

Island; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Island in New York City is seeking a passionate Technical Account Manager to be a key strategic partner for a large customer. You will build trusted relationships, guide the customer from onboarding to operational maturity, and translate complex features into real-world value.

This role requires strong communication, a solid technical foundation in enterprise SaaS or security products, and the ability to collaborate across Product, Engineering, Support, and Customer Success to maximize customer

Qualifications

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Responsibilities

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations, keeping customers in the loop.
• Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices.
• Configuration & Optimization - Help customers tailor configuration to their environment, focusing on security, performance, and usability.
• Feature & Release Guidance - Keep customers informed of upcoming releases and show how new features benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience.

Skills

Technical account management

Solutions engineering

Post-sales experience

Enterprise IT products

Education

Bachelor's degree in a technical discipline

Tools

Salesforce

Jira

Confluence

Job description

Island in New York City is seeking a passionate Technical Account Manager to be a key strategic partner for a large customer. You will build trusted relationships, guide the customer from onboarding to operational maturity, and translate complex features into real-world value.

This role requires strong communication, a solid technical foundation in enterprise SaaS or security products, and the ability to collaborate across Product, Engineering, Support, and Customer Success to maximize customer