Enterprise Technical Account Manager, AI Security

depthfirst Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 230,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Office meals (SF)

Job summary

depthfirst Inc. is seeking its first Technical Account Manager to build and scale the customer experience after deployment.

You will own the technical relationship from onboarding through adoption, partnering with security, engineering, and platform teams to drive successful deployments and measurable security outcomes. This cross-functional role sits at the intersection of customer success, solutions engineering, product, and engineering.

Qualifications

• 5+ years in Technical Account Management or similar customer-facing technical role.
• Strong background with enterprise software or developer tooling.
• Experience with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD, and modern software workflows.
• Excellent project management and ability to manage multiple customer engagements simultaneously.

Responsibilities

• Own the technical success of a portfolio of strategic enterprise customers.
• Guide customers through onboarding, implementation, integrations, and production deployments.
• Become a trusted advisor to engineering leaders, security teams, and platform organizations.
• Troubleshoot complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling.
• Partner with Solutions Engineering on customer handoffs and expansion opportunities.
• Collaborate with Product and Engineering to prioritize customer feedback, influence roadmap decisions, and advocate for customer needs.
• Develop best practices, technical documentation, deployment guides, and enablement resources.
• Monitor customer health and proactively identify opportunities to increase adoption and value.
• Lead technical reviews, architecture discussions, and executive business reviews with customers.
• Help build the systems, playbooks, and processes that will scale the Technical Account Management function.

Skills

Technical account management

Enterprise software experience

APIs & cloud platforms

Tools

Git

CI/CD

Cloud platforms

Job description

depthfirst Inc. is seeking its first Technical Account Manager to build and scale the customer experience after deployment.

You will own the technical relationship from onboarding through adoption, partnering with security, engineering, and platform teams to drive successful deployments and measurable security outcomes. This cross-functional role sits at the intersection of customer success, solutions engineering, product, and engineering.