Technical Account Manager (NY/NJ)

Island; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Island in New York City is seeking a passionate Technical Account Manager to be a key strategic partner for a large customer. You will build trusted relationships, guide the customer from onboarding to operational maturity, and translate complex features into real-world value.

This role requires strong communication, a solid technical foundation in enterprise SaaS or security products, and the ability to collaborate across Product, Engineering, Support, and Customer Success to maximize customer

Qualifications

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Responsibilities

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations, keeping customers in the loop.
• Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices.
• Configuration & Optimization - Help customers tailor configuration to their environment, focusing on security, performance, and usability.
• Feature & Release Guidance - Keep customers informed of upcoming releases and show how new features benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience.

Skills

Technical account management

Solutions engineering

Post-sales experience

Enterprise IT products

Education

Bachelor's degree in a technical discipline

Tools

Salesforce

Jira

Confluence

Job description

Description

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.

Come join us in building something that's already changing how the world works.

At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for a large customer in NYC.

This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.

What You’ll Be Doing

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Enablement & Training -Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

What We’re Looking For

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Equal Opportunity Employer Statement: Island is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.