Enterprise Security AI Technical Account Manager

DepthFirst; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary with equity

Health, vision, and dental insurance

Office lunch and dinner (SF office)

Ownership and growth opportunities

Job summary

depthfirst is seeking a Technical Account Manager to build and scale the customer experience for strategic enterprise customers. You will own the technical relationship from onboarding through adoption and expansion, partnering with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

You will influence product direction through customer feedback while helping security-minded engineering organizations integrate AI into their workflows.

Qualifications

• 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or a similar customer-facing technical role.
• Strong technical background with experience supporting enterprise software or developer infrastructure products.
• Experience working with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD pipelines, and modern software development workflows.
• Ability to troubleshoot technical issues and communicate effectively with both engineers and executive stakeholders.
• Excellent project management and organizational skills with the ability to manage multiple customer engagements simultaneously.
• Comfortable working in ambiguity and building processes from the ground up.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Own the technical success of a portfolio of strategic enterprise customers.
• Guide customers through onboarding, implementation, integrations, and production deployments.
• Become a trusted advisor to engineering leaders, security teams, and platform organizations.
• Troubleshoot complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling.
• Partner with Solutions Engineering on customer handoffs and expansion opportunities.
• Collaborate with Product and Engineering to prioritize customer feedback, influence roadmap decisions, and advocate for customer needs.
• Develop best practices, technical documentation, deployment guides, and enablement resources.
• Monitor customer health and proactively identify opportunities to increase adoption and value.
• Lead technical reviews, architecture discussions, and executive business reviews with customers.
• Help build the systems, playbooks, and processes that will scale the Technical Account Management function.

Skills

Strong technical background

Customer-facing communication

Project management

Tools

AWS

GCP

Azure

Git

CI/CD

Job description

depthfirst is seeking a Technical Account Manager to build and scale the customer experience for strategic enterprise customers. You will own the technical relationship from onboarding through adoption and expansion, partnering with security, engineering, and platform teams to drive successful deployments and measurable security outcomes.

You will influence product direction through customer feedback while helping security-minded engineering organizations integrate AI into their workflows.