Enterprise Technical Account Manager (Remote)

CCC Information Services; Chicago, Northern (IL, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan

Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions Inc. is seeking a Senior Technical Account Manager in a remote-friendly, US-based role.

You will serve as a senior escalation point for enterprise customers, combining hands-on troubleshooting with API support while coordinating with Engineering, Product, and Support teams to drive timely resolutions. The role emphasizes ownership from escalation to resolution, proactive risk identification, and strong communication with CIOs, developers, and client help desks.

Qualifications

• 7+ years of experience in enterprise technical support or related technical roles.
• Experience as a senior escalation resource for large, complex production environments.

Responsibilities

• Serve as a senior technical escalation point for enterprise customers; own issue resolution end‑to‑end.
• Provide hands‑on troubleshooting and API support; engage engineering or product teams as needed.
• Lead high‑severity incidents and coordinate with internal stakeholders to communicate updates.

Skills

API support

Technical escalation

Incident management

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent practical experience

Job description

CCC Intelligent Solutions Inc. is seeking a Senior Technical Account Manager in a remote-friendly, US-based role.

You will serve as a senior escalation point for enterprise customers, combining hands-on troubleshooting with API support while coordinating with Engineering, Product, and Support teams to drive timely resolutions. The role emphasizes ownership from escalation to resolution, proactive risk identification, and strong communication with CIOs, developers, and client help desks.