Enterprise Technical Account Manager — Onsite Contract

NextDeavor; Atlanta (GA); On-site; USD 50,089 - 62,611; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Paid sick leave eligibility

Optional 401k Plan

Job summary

A technology consulting firm is seeking a Technical Account Manager to act as a technical advocate for assigned accounts. This onsite role involves coordinating with various stakeholders to resolve technical issues, leading customer engagements, and improving IT operational health. Candidates should have multi-year experience in enterprise IT environments, strong communication skills, and a Bachelor’s degree in a related field. This position includes competitive pay and benefits.

Qualifications

• Multi-year experience in complex enterprise IT environments in consulting, support, account management, or development roles.
• Customer-facing experience on enterprise projects.
• Very strong written and verbal communication skills.

Responsibilities

• Deliver pro-active and preventative services to improve customer IT operational health.
• Coordinate and drive resolution of customer technical issues.
• Run customer status calls and regular service reviews.

Skills

Technical advocacy

Analytical problem solving

Project management

Cross-boundary collaboration

Strong communication skills

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent

Tools

Adobe DX Solutions

Marketo Engage Certification

Job description

A technology consulting firm is seeking a Technical Account Manager to act as a technical advocate for assigned accounts. This onsite role involves coordinating with various stakeholders to resolve technical issues, leading customer engagements, and improving IT operational health. Candidates should have multi-year experience in enterprise IT environments, strong communication skills, and a Bachelor’s degree in a related field. This position includes competitive pay and benefits.