Enterprise Technical Account Manager - Network & Security

Cloudflare; United States; Hybrid; USD 126,000 - 158,000; Full time

Benefits offered by this job

Medical/Rx Insurance

401(k) Retirement Savings Plan

Flexible paid time off

Job summary

Cloudflare is seeking a Technical Account Manager who will manage the post-sales support experience for our largest Enterprise customers. This role is crucial in ensuring smooth operations and proactive technical guidance.

The ideal candidate should have a minimum of 8 years of experience in a technical support role, strong understanding of networking concepts, and a passion for Cloudflare's products. You'll collaborate across multiple teams to drive customer satisfaction and retention.

Qualifications

• Minimum 8 years of experience in a customer-facing technical support role.
• Strong understanding of networking concepts and routing protocols.
• Experience with security technologies including Firewalls and DDoS mitigation.

Responsibilities

• Manage post-sales support for Cloudflare's largest Enterprise customers.
• Identify security gaps and drive escalations.
• Conduct Quarterly Support Reviews including incident and SLA adherence.

Skills

Networking concepts

Security technologies

System integration

Diagnostic tools

Cloudflare's products

Job description

Cloudflare is seeking a Technical Account Manager who will manage the post-sales support experience for our largest Enterprise customers. This role is crucial in ensuring smooth operations and proactive technical guidance.

The ideal candidate should have a minimum of 8 years of experience in a technical support role, strong understanding of networking concepts, and a passion for Cloudflare's products. You'll collaborate across multiple teams to drive customer satisfaction and retention.