Remote Senior Technical Account Manager — IT Strategy

Managed Solution; San Diego (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401k – Eligibility after 90 days

Medical, Dental, Vision – two plans

Telemedicine options

Cell Phone + Internet Reimbursement

Job summary

Managed Solution is seeking a Senior Technical Account Manager to lead high-level technical support and strategy for managed services clients. The role is based at our San Diego headquarters and at client sites, with coordination across Directors, vCIO, and sales teams to ensure client satisfaction and retention.

Responsibilities include owning technical client issues, guiding escalation, conducting root cause analysis, and developing IT roadmaps aligned with business goals.

Qualifications

• 7+ years of IT experience.
• 2+ years in a Field Engineer, Systems Administrator, or similar role.
• Experience with outsourced IT services is preferred.

Responsibilities

• Own technical issues from a technical perspective and coordinate resolution.
• Escalate and guide resolution with SME-level knowledge across technologies.
• Perform root cause analysis and communicate outcomes to stakeholders.
• Support client roadmaps by understanding business needs and IT strategy.
• Mentor Field Engineer staff and provide on-site coverage as needed.
• Travel to client sites to address technical needs and relationships.

Skills

IT experience

Leadership/mentorship

English communication

Customer service

Education

Associate or Bachelor’s degree in computer science or related field

Tools

Microsoft certifications

Job description

Managed Solution is seeking a Senior Technical Account Manager to lead high-level technical support and strategy for managed services clients. The role is based at our San Diego headquarters and at client sites, with coordination across Directors, vCIO, and sales teams to ensure client satisfaction and retention.

Responsibilities include owning technical client issues, guiding escalation, conducting root cause analysis, and developing IT roadmaps aligned with business goals.