Enterprise Technical Account Manager

Socket.dev; Austin, Lehi (TX, UT); On-site; USD 92,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

Hybrid-flexible work setups

Unlimited PTO

Annual learning benefit

Monthly book perk

Career progression

Commuter benefits

In-office lunch

Job summary

AfterShip is seeking a Technical Account Manager to be the primary technical contact for Enterprise customers and major DTC brands, ensuring seamless operation of our post-purchase SaaS platform. You will troubleshoot, plan migrations, and coordinate with cross-functional teams to maximize product value.

You will work in a remote-first, globally distributed environment with hub locations in North America and Europe, contributing to renewals and long-term customer success through technical

Qualifications

• 3+ years in customer-facing technical roles in SaaS, ecommerce, or marketing automation tech.
• Experience working with clients, product, ops, and engineering teams—ability to translate complex concepts to non-technical stakeholders.
• Ability to prioritize, multi-task, and perform under pressure.
• Aptitude for mapping business requirements into technical features and communicating effectively.

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers.
• Provide ongoing technical support to ensure smooth operations and customer satisfaction.
• Manage and execute migration processes for enterprise accounts with minimal downtime.
• Act as the primary technical contact for enterprise clients and address escalated issues.
• Handle technical queries, including API requests, and track resolution progress.
• Partner with Customer Success teams across regions to align on customer needs.
• Participate in team meetings to ensure consistent customer support and shared success strategies.
• Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.

Skills

SaaS experience

Ecommerce knowledge

API troubleshooting

Client communication

Cross-functional collaboration

Tools

CRM platforms

API tooling

Job description

AfterShip is seeking a Technical Account Manager to be the primary technical contact for Enterprise customers and major DTC brands, ensuring seamless operation of our post-purchase SaaS platform. You will troubleshoot, plan migrations, and coordinate with cross-functional teams to maximize product value.

You will work in a remote-first, globally distributed environment with hub locations in North America and Europe, contributing to renewals and long-term customer success through technical