Senior Technical Account Manager — Remote & Strategy Expert

Managed-Solution; United States; On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

401k Plan with match

PTO and Sick Time

Health, Dental, Vision insurance

Holidays

Telemedicine

Life/AD&D policy

Cell phone + Internet reimbursement

Job summary

Managed Solution in San Diego, CA, seeks a Senior Technical Account Manager to deliver high-level technical support and strategic road-mapping for assigned managed services clients in a 24/7 environment. The role combines client mentoring, onsite presence, and close collaboration with sales to align IT strategy with business goals.

You will manage complex incidents, advise on Microsoft stack technologies (Azure, Exchange Online, AD), and guide Field Engineers while traveling to client sites as

Qualifications

• Bachelor's degree in computer science or related field and 10+ years IT experience (3+ years in senior TAM roles).
• Experience in outsourced IT services and ticketing/documentation tools.
• Proven ability to deliver strategic direction and operational support.
• Excellent English communication and relationship-building skills.
• Ability to work in regulated environments (HIPAA, SOC, PCI, NIST, CMMC).

Responsibilities

• Provide high-level technical support and strategic road-mapping for managed services clients.
• Escalate and resolve complex issues across networking, servers, and related tech.
• Collaborate with sales and stakeholders on technical/service issues.
• Lead and mentor Field Engineers; provide onsite support as needed.
• Develop and implement technical strategy aligned with client goals.
• Travel to client sites for reviews and needs assessments.

Skills

Leadership

Customer-focused

English communication

Strategic road-mapping

Mentoring

Microsoft technologies

Networking/Server

Education

Bachelor's degree in Computer Science

10+ years IT experience

Tools

VMware

Hyper-V

VDI

PowerBI

PowerApps/Power Automate

Azure

Exchange Online

Active Directory

Job description

Managed Solution in San Diego, CA, seeks a Senior Technical Account Manager to deliver high-level technical support and strategic road-mapping for assigned managed services clients in a 24/7 environment. The role combines client mentoring, onsite presence, and close collaboration with sales to align IT strategy with business goals.

You will manage complex incidents, advise on Microsoft stack technologies (Azure, Exchange Online, AD), and guide Field Engineers while traveling to client sites as