Enterprise Technical Account Manager - Tech Advisor

Birdeye; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Birdeye in Dallas, TX is seeking a Technical Account Manager, Enterprise to serve as the primary technical advisor for its strategic enterprise customers. You will bridge business and technology, drive platform adoption, and lead technical discussions with customers, Product, Engineering, Support, and Customer Success teams.

You will own escalations, coordinate cross-functional efforts, and help customers maximize value from APIs, integrations, and cloud services, while maintaining

Qualifications

• 5+ years in Technical Account Management, Solutions Engineering, Technical Support, Customer Success Engineering, or similar customer-facing technical role.
• Experience supporting enterprise SaaS customers.
• Strong understanding of REST APIs, JSON, OAuth, webhooks, and system integrations.
• Experience troubleshooting integrations and API issues.
• Excellent communication and executive presentation skills.
• Strong project management and stakeholder management abilities.
• Ability to manage multiple complex customer engagements simultaneously.

Responsibilities

• Serve as the trusted technical advisor for assigned enterprise customers.
• Lead architecture reviews, solution planning, and technical discussions with customers and internal teams.
• Drive RCA and timely resolution of customer-impacting issues.
• Identify opportunities to optimize product configurations and platform adoption for enterprise clients.
• Support customers implementing APIs, SSO, webhooks, CRM integrations, and third-party platforms.
• Collaborate with Product, Engineering, Support, and Customer Success to reduce risk and improve health.

Skills

Executive communication

Cross-functional collaboration

Project management

Analytical mindset

Ownership and accountability

Technical problem solving

Systems thinking

Customer advocacy

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Birdeye in Dallas, TX is seeking a Technical Account Manager, Enterprise to serve as the primary technical advisor for its strategic enterprise customers. You will bridge business and technology, drive platform adoption, and lead technical discussions with customers, Product, Engineering, Support, and Customer Success teams.

You will own escalations, coordinate cross-functional efforts, and help customers maximize value from APIs, integrations, and cloud services, while maintaining