Enterprise Technical Account Manager – Post-Sales & Success

Matcha; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Remote-first, quarterly off-sites

Flexible time-off

Job summary

Socket is seeking a technically adept Customer Success Senior to own post-sales relationships with large enterprise accounts. You will translate product capabilities into practical solutions, act as the front line for technical support, and partner with Sales on renewals and expansions.

You will onboard, configure, and troubleshoot across CI/CD, IDEs, and internal tooling, while collaborating with Engineering to resolve issues and drive adoption. Remote-first with quarterly team off-sites.

Qualifications

• 4+ years in a technical customer-facing role.
• 2+ years as the dedicated point of contact for customers.
• Background in Socket's key product areas or related security tooling.
• Experience with developer tooling and CI/CD platforms.

Responsibilities

• Own post-sales relationship as the main contact and technical advisor.
• Strategize with AEs on upsells, renewals and expansions.
• Lead technical onboarding for enterprise customers.
• Troubleshoot integrations and configuration issues.
• Translate product capabilities into developer-friendly guidance.
• Conduct architecture reviews and security posture assessments.
• Provide feedback to Product and Engineering from the field.

Skills

Solutions Engineer

Technical Account Manager

CI/CD platforms

APIs & webhooks

Production troubleshooting

Communication

Travel availability

Tools

GitHub

Zendesk

Vitally

HubSpot

Grafana

Job description

Socket is seeking a technically adept Customer Success Senior to own post-sales relationships with large enterprise accounts. You will translate product capabilities into practical solutions, act as the front line for technical support, and partner with Sales on renewals and expansions.

You will onboard, configure, and troubleshoot across CI/CD, IDEs, and internal tooling, while collaborating with Engineering to resolve issues and drive adoption. Remote-first with quarterly team off-sites.