Strategic Client Success & Growth Lead

Socket.dev; Parkville (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a proactive Customer Success/Account role to act as the primary contact for assigned clients, guiding onboarding, and driving ongoing engagement. You will coordinate with Operations, Sales, Compliance, and Finance to ensure smooth service delivery and strategic growth of accounts.

The ideal candidate has 1+ year of customer service experience, strong communication, and excellent organizational skills in a fast-paced environment.

Qualifications

• Excellent customer service and relationship-building abilities.
• Strong verbal and written communication skills with a team-focused mindset.
• Outstanding organizational and time-management abilities.
• Demonstrated critical thinking and problem-solving skills with attention to detail.
• Proficient in Microsoft Office Suite, CRM or case management systems, and related software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day communications, requests, and issue resolution.
• Develop and maintain long-term client relationships based on reliability and transparency.
• Lead client onboarding and training for a smooth transition from implementation to ongoing partnership.
• Coordinate cross-functional support during onboarding to align systems, documentation, and expectations.
• Provide ongoing education on processes, products, and updates to maximize engagement and success.
• Lead regular touchpoints and business reviews to ensure alignment with client goals.

Skills

Customer service

Interpersonal skills

Organization

Problem solving

Verbal & written communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Case management software

Job description

Socket.dev is seeking a proactive Customer Success/Account role to act as the primary contact for assigned clients, guiding onboarding, and driving ongoing engagement. You will coordinate with Operations, Sales, Compliance, and Finance to ensure smooth service delivery and strategic growth of accounts.

The ideal candidate has 1+ year of customer service experience, strong communication, and excellent organizational skills in a fast-paced environment.