Enterprise Technical Account Manager - Open Source & Cloud

Aiven; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Flexibility (hybrid work)

Gear

Learning budget

Wellbeing program

Time Off

Open Source Plankton program

Job summary

Aiven is seeking a customer‑centric Technical Account Manager (OEM) to champion success for our largest enterprise customers. You’ll be the single point of contact, aligning Support, Engineering, Product, and Sales to accelerate value from Aiven’s open‑source services.

As a TAM, you’ll build relationships, analyze customer priorities, guide deployments, and travel up to 10% to meet clients. You’ll bring hands‑on cloud, databases, and Linux know‑how to drive adoption.

Qualifications

• Technical understanding of Apache Kafka and PostgreSQL/ClickHouse/OpenSearch.
• Experience in technology sales, pre-sales, or technical consulting.
• Programming in Java, Python, Go, or Ruby.
• Knowledge of public clouds (AWS, GCP, Azure) and Linux basics.
• Excellent communication and problem-solving skills; able to articulate requirements to teams.
• Ability to manage multiple projects with urgency and actionable plans.

Responsibilities

• Build relationships with enterprise customers across the full lifecycle.
• Develop a deep technical understanding of customers' priorities and cloud architecture.
• Advise on deployments, operations, and risk management.
• Represent customer interests to Sales, Support, Engineering, and Product teams.
• Conduct regular reviews on incidents, advisories, and root-cause analyses.
• Collaborate with Sales to plan accounts and grow pipeline.

Skills

Apache Kafka

PostgreSQL

ClickHouse

OpenSearch

Java

Python

Go

Ruby

AWS

Linux & Networking

Communication

Project Management

CRM experience

Job description

Aiven is seeking a customer‑centric Technical Account Manager (OEM) to champion success for our largest enterprise customers. You’ll be the single point of contact, aligning Support, Engineering, Product, and Sales to accelerate value from Aiven’s open‑source services.

As a TAM, you’ll build relationships, analyze customer priorities, guide deployments, and travel up to 10% to meet clients. You’ll bring hands‑on cloud, databases, and Linux know‑how to drive adoption.