Enterprise Technical Account Manager, Networking & Support

Cloudflare; Washington (District of Columbia); On-site; USD 124,000 - 168,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Equity participation

Job summary

Cloudflare is seeking a Technical Account Manager (TAM) for its Washington DC area. You will own the post-contract support experience for Enterprise customers, manage escalations, and advocate for customer needs.

Collaborate with Success and Account teams to align with roadmaps and technical requirements. Ideal candidates have strong customer service, leadership, and problem-solving skills, with a solid understanding of Layer 3/4 networking and Cloudflare configurations.

Qualifications

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
• Experience with security products and technologies (e.g., Firewall, IPS, DDoS).
• Experience in system integration and multi-vendor environments & data center deployments.
• Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL).
• Minimum 8 years in a customer-facing technical account management role.

Responsibilities

• Serve as the primary technical support contact for Cloudflare’s Enterprise customers.
• Collaborate with cross-functional teams (Product, Engineering, Account) to ensure high customer satisfaction.
• Provide feedback to product and engineering teams to improve support and product features.
• Maintain deep knowledge of Cloudflare products and customer deployments.
• Deliver Quarterly Support Reviews with SLA adherence and top ticket analyses.
• Travel up to 25% of the time and work one weekend per quarter.

Skills

Networking fundamentals

Customer-facing experience

Leadership skills

Proactive problem solving

Cloudflare product knowledge

Job description

Cloudflare is seeking a Technical Account Manager (TAM) for its Washington DC area. You will own the post-contract support experience for Enterprise customers, manage escalations, and advocate for customer needs.

Collaborate with Success and Account teams to align with roadmaps and technical requirements. Ideal candidates have strong customer service, leadership, and problem-solving skills, with a solid understanding of Layer 3/4 networking and Cloudflare configurations.