Enterprise Technical Account Manager (Identity & Security)

Ping Identity; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Job summary

Ping Identity is seeking a Technical Account Manager to work with enterprise clients, ensuring successful deployment and ongoing optimization of Ping solutions. You will lead technical guidance, conduct business reviews, and coordinate across Support, Engineering and Product teams to drive customer value.

The role requires 5+ years of enterprise customer-facing experience, strong communication, and knowledge of identity-related technologies.

Qualifications

• Minimum 5 years of enterprise customer-facing experience in a Customer Success, Sales Engineering, Support, or Professional Services role.
• Strong verbal and written communication skills are required.
• Ability to manage proactive and reactive tasks effectively and balance priorities.
• Experience with Identity Management, Access Management or Federation is a plus.
• On-call may be a requirement for this position.

Responsibilities

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs.
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance.
• Assist with configuration help on features and flows to ensure customer success.
• Engage with cross-functional teams to address customer needs and resolve issues.
• Guide platform rollouts and upgrades for customer adoption and success.
• Deliver ad-hoc training to build skills in critical areas as needed.
• Coordinate with Support, Engineering and Product Management teams to resolve customer requests.
• Provide product demonstrations of Ping technologies and collect feedback for future enhancements.

Skills

Java

Web technologies

Enterprise customer facing

Communication skills

Organizational skills

Education

Bachelor’s Degree in Computer Science or equivalent

Tools

Salesforce (SFDC)

Job description

Ping Identity is seeking a Technical Account Manager to work with enterprise clients, ensuring successful deployment and ongoing optimization of Ping solutions. You will lead technical guidance, conduct business reviews, and coordinate across Support, Engineering and Product teams to drive customer value.

The role requires 5+ years of enterprise customer-facing experience, strong communication, and knowledge of identity-related technologies.