Senior Technical Account Manager — Identity & Security

Ping Identity Corporation; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Healthcare options

Retirement programs

Education reimbursement

Commuter offset (specific locations)

Job summary

Ping Identity seeks a Technical Account Manager (TAM) to work with new and existing clients, ensuring successful adoption of Ping solutions. You will coordinate with cross-functional teams to guarantee a smooth journey from purchase to production and deliver ongoing value to customers.

Responsibilities include advising on best practices, product demos, roadmap education, and coordinating with support, engineering, and product management to address customer needs.

Qualifications

• Java and web technologies knowledge required.
• 5+ years enterprise customer-facing experience in CS, Sales Engineering, Support or PS.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Experience with SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks.
• Proven track record managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management or Federation.
• On-call may be a requirement for this position.

Responsibilities

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs.
• Educate customers by sharing the product roadmap.
• Assist with configuration help on features and flows.
• Coordinate and conduct business reviews with customer leadership to highlight success against goals.
• Assist in planning and strategizing rollouts and upgrades for platform adoption.
• Provide ad-hoc training to build required skills.
• Escalate and prioritize support tickets as needed.
• Demonstrate Ping technologies to customers.
• Coordinate with Support, Engineering and Product Management to address needs.
• Provide feedback to Product Management for future enhancements.
• Possible on-call liaison during upgrades or critical implementations.
• Manage ongoing customer needs to drive retention.

Skills

Java

Web technologies

Verbal and written communication

Organizational skills

CRM systems

Relationship management

On-call readiness

Education

Bachelor's degree in Computer Science

Tools

SFDC (Salesforce)

APIs

Windows

Linux

Job description

Ping Identity seeks a Technical Account Manager (TAM) to work with new and existing clients, ensuring successful adoption of Ping solutions. You will coordinate with cross-functional teams to guarantee a smooth journey from purchase to production and deliver ongoing value to customers.

Responsibilities include advising on best practices, product demos, roadmap education, and coordinating with support, engineering, and product management to address customer needs.