Senior Enterprise TAM & AI Tools Lead

Ping Identity; United States; On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Healthcare options

401(k) plan

Education reimbursement

Commuter offset

Job summary

Ping Identity is seeking a Senior Technical Account Manager to steward high-spend global accounts and translate complex business requirements into multi-product operational strategies.

You will engage with VP, Executives, and C-suite stakeholders, optimize delivery frameworks, mentor peers, and drive AI-driven tooling adoption to strengthen enterprise partnerships and operational readiness.

Qualifications

• 7+ years of enterprise customer-facing experience in TAM, Customer Success, Sales Engineering, or Professional Services.
• Advanced knowledge of cybersecurity, including Zero Trust, secure cloud deployments, and identity in security ecosystems.
• Experience using AI productivity tools to optimize operations and reporting.
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor environments.
• Ability to translate complex business requirements into operational technical strategies for executive audiences.
• Strong mentorship and leadership skills, with history of enabling peers.
• High tolerance for high-pressure escalations with executives.

Responsibilities

• Manage complex, high-spend global accounts and guide multi-product integrations.
• Optimize delivery frameworks and set proactive engagement standards.
• Advocate for customers while aligning with internal roadmaps for sustainable partnerships.
• Support development and testing of AI-driven tools with feedback for enterprise standards.
• Serve as Cluster Lead and mentor, guiding peers during critical escalations.
• Lead internal programs to improve team efficiency and technical readiness.
• Represent Ping Identity at regional events and collaborate with Engineering and Product teams.

Skills

Enterprise TAM experience

Cybersecurity knowledge

AI productivity tools

Identity management

Access management

Federation

Executive communication

Mentorship/Leadership

Tools

Ping Identity suite

APIs

Job description

Ping Identity is seeking a Senior Technical Account Manager to steward high-spend global accounts and translate complex business requirements into multi-product operational strategies.

You will engage with VP, Executives, and C-suite stakeholders, optimize delivery frameworks, mentor peers, and drive AI-driven tooling adoption to strengthen enterprise partnerships and operational readiness.