Enterprise Technical Account Lead - Satellite Connectivity

Amazon; Arlington, Northern (VA, KY); Hybrid; USD 131,000 - 178,000; Full time

Job summary

Amazon Leo is seeking a Technical Account Manager to serve as the primary technical contact for enterprise customers across the US, Canada, and LATAM. You will guide deployments, provide proactive technical support, and coordinate with engineering teams to ensure high performance of Amazon Leo satellite connectivity.

The role emphasizes customer-facing leadership, post-launch delivery, and building technical collateral while working within Amazon’s Global Enterprise Services structure.

Qualifications

• Fluent in English (reading, writing, speaking).
• Experience in a customer-facing technical role in telecom, satellite, or cloud.
• Ability to coordinate across engineering, delivery, and support teams.

Responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch.
• Provide proactive technical guidance and conduct regular technical reviews.
• Coordinate engineering support resources to optimize deployments.
• Manage technical support processes and ensure rapid issue resolution.
• Engage customers in technical workshops and develop troubleshooting documentation.

Skills

Fluent English

Executive communication

Customer-facing

Education

Bachelor's degree in STEM

Job description

Amazon Leo is seeking a Technical Account Manager to serve as the primary technical contact for enterprise customers across the US, Canada, and LATAM. You will guide deployments, provide proactive technical support, and coordinate with engineering teams to ensure high performance of Amazon Leo satellite connectivity.

The role emphasizes customer-facing leadership, post-launch delivery, and building technical collateral while working within Amazon’s Global Enterprise Services structure.