Enterprise Satellite Tech Lead
Amazon
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Job summary
Amazon Leo seeks a Senior Technical Account Manager to be the technical lead for Fortune 500 enterprises post-launch, guiding satellite connectivity deployments across the United States, Canada, and Mexico.
You will drive technical reviews, collaborate with engineering teams, and provide proactive guidance to ensure high service delivery standards and operational health for customer networks.
Qualifications
- Bachelor's degree in STEM or equivalent industry experience.
- Experience in a role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
- Experience leading in a customer-facing role in the technology industry or equivalent.
- Experience managing executive customer relationships and key business stakeholders.
- Experience prioritizing and delivering projects on time in a fast-moving environment.
- Speak, write, and read fluently in English.
- Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management.
Responsibilities
- Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery.
- Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards.
- Coordinate engineering support resources and drive technical optimization initiatives across customer deployments.
- Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities.
- Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols.
- Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation.
- Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance.
- Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives.
- Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions.
Skills
Education
Tools
Job description
Amazon Leo seeks a Senior Technical Account Manager to be the technical lead for Fortune 500 enterprises post-launch, guiding satellite connectivity deployments across the United States, Canada, and Mexico.
You will drive technical reviews, collaborate with engineering teams, and provide proactive guidance to ensure high service delivery standards and operational health for customer networks.
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