Technical Account Manager - Enterprise, Amazon Leo

Amazon Kuiper Commercial Services LLC; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Amazon Leo is seeking a Technical Account Manager to serve as the technical lead for Fortune 500 enterprise customers across the U.S., Canada, and Latin America. You will provide dedicated guidance, ensure high service delivery standards, and coordinate engineering resources to resolve issues and optimize satellite connectivity deployments.

In this hands-on role, you will engage with senior leaders, deliver technical workshops, and develop customer-facing collateral.

Qualifications

• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
• Experience leading in a customer-facing role in the technology industry or equivalent.
• Experience managing executive customer relationships and key business stakeholders.
• Experience prioritizing and delivering projects on time in a fast-moving environment.
• Speak, write, and read fluently in English.
• Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management.

Responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery.
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards.
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments.
• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities.
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols.
• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation.
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance.
• Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives.
• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions.
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams.

Skills

Technical account management

Executive relationships

Customer-facing

English fluency

Networking

Cloud integration

Tools

AWS cloud

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

The Amazon Leo business operations team is looking for a ƒƒTechnical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Latin America.

This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations. Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.

Key job responsibilities

• Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
• Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
• Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
• Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
• Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
• Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
• Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
• Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
• Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
• Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.

Basic Qualifications

• Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
• Experience leading in a customer-facing role in the technology industry or equivalent
• Experience managing executive customer relationships and key business stakeholders
• Experience prioritizing and delivering projects on time in a fast-moving environment
• Speak, write, and read fluently in English
• Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management

Preferred Qualifications

• Experience communicating and presenting to senior leadership
• Experience in a 24x7 operational services or support environment
• Experience making business recommendations and influencing stakeholders
• Experience in systems administration, network administration, AWS clo