Enterprise Tech Account Manager, AMER - API & Onboarding

Greenhouse Software, Inc.; United States; On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Learning budget and LinkedIn Learning

Competitive salaries & 401(k) plan w/m

Flexible PTO

Mental health support with Nilo.health

Job summary

Talon.One, a leading incentives engine, is hiring an Enterprise Technical Account Manager for the Americas. You will own technical integrations, monitor API usage, and manage enterprise client portfolios across the Americas with cross-functional collaboration.

You will lead onboarding, resolve issues, and explore new partnerships, ensuring retention and measurable value for clients within a dynamic enterprise environment.

Qualifications

• 4+ years of experience in Technical Account Management, Integrations Consultant, or similar technical client-facing role.
• Experience owning API integrations end-to-end for enterprise-level accounts.
• Proven ability to manage Enterprise accounts and complex stakeholder relationships.
• Experience with SaaS-based products.
• Strong problem-solving mindset in a troubleshooting environment.
• Excellent written communication to explain complex topics to technical and non-technical audiences.
• Calm, patient, and professional under high-stakes customer relationships.
• Analytical mindset with focus on data-driven decision-making.

Responsibilities

• Own end-to-end technical integration of the API-driven platform into each client's ecosystem.
• Troubleshoot recurring technical issues and drive escalations to resolution.
• Manage a portfolio of enterprise accounts, monitor API usage to protect retention and growth.
• Collaborate with Customer Success and Engineering to deliver strong client experiences.
• Design and continuously improve customer onboarding processes.
• Identify new technology partnerships and integration opportunities expanding the ecosystem.
• Guide customers through expectation-setting conversations to build trust.
• Support escalated tickets with the broader support team.

Skills

API integrations

Enterprise accounts management

SaaS experience

Technical communication

Problem-solving

Data-driven decisions

Job description

Talon.One, a leading incentives engine, is hiring an Enterprise Technical Account Manager for the Americas. You will own technical integrations, monitor API usage, and manage enterprise client portfolios across the Americas with cross-functional collaboration.

You will lead onboarding, resolve issues, and explore new partnerships, ensuring retention and measurable value for clients within a dynamic enterprise environment.