Enterprise Tech Sales Account Specialist

Support Revolution; San Jose (CA); Hybrid; USD 71,000 - 80,000; Full time

Job summary

Supermicro Computer is looking for a Sales Account Representative who has experience with selling technical solutions and developing business. The ideal candidate must also have a proven track record in winning enterprise level relationships and consistently achieving and exceeding assigned sales quotas.

This role coordinates with multiple internal teams to provide product information, quotations, and order tracking, while maintaining strong customer relationships and delivering exceptional

Qualifications

• Associate degree is required, bachelor degree strongly preferred.
• 1+ years of customer service experience in tech industry is desired.
• Experience in data entry with strong attention to details; scheduling production and tracking orders.
• Strong communication skills across phone, E-mail, verbal and presentation.
• Experience in customer service and dealing with clients directly; problem solving skills.
• Strong organizational skills with a consistent track record of meeting or exceeding tasks.
• Expert knowledge on Excel.

Responsibilities

• This position will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers and feedback to internal departments in a timely manner for any discrepancies
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects, compose report and send to clients on daily basis
• Provide backup support for the manager and team members
• Other duties may also be assigned

Skills

Customer service experience

Communication skills

Organizational skills

Problem solving

Attention to detail

Education

Associate degree

Bachelor's degree preferred

Tools

Excel

Job description

Supermicro Computer is looking for a Sales Account Representative who has experience with selling technical solutions and developing business. The ideal candidate must also have a proven track record in winning enterprise level relationships and consistently achieving and exceeding assigned sales quotas.

This role coordinates with multiple internal teams to provide product information, quotations, and order tracking, while maintaining strong customer relationships and delivering exceptional