Sales Account Representative

Supermicro; San Jose (CA); On-site; USD 70,500 - 80,000; Full time

Job summary

Supermicro is seeking a Sales Account Representative in San Jose, California. The ideal candidate will have experience selling technical solutions and developing business relationships. Responsibilities include account maintenance, client communication, and liaising between departments.

Candidates should possess an associate degree (bachelor’s preferred), strong organizational and communication skills, and proficiency in Excel. The salary range is $70,500 - $80,000, depending on qualifications and experience.

Qualifications

• 1+ years of customer service experience in the tech industry desired.
• Experience in data entry with strong attention to detail.
• Strong communication skills, both verbal and written.

Responsibilities

• Responsible for sales account maintenance and customer service.
• Monitor inventory and follow up on ETA.
• Act as liaison between sales and internal departments.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving skills

Expert knowledge of Excel

Education

Associate degree

Bachelor’s degree preferred

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Req ID

29290

Job Summary

Supermicro Computer is looking for a Sales Account Representative who has experience with selling technical solutions and developing business. The ideal candidate must also have a proven track record in winning enterprise level relationships and consistently achieving and exceeding assigned sales quotas.

Essential Duties And Responsibilities

• Responsible for sales account maintenance, providing technical and administrative product information, performing daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and processing documents.
• Monitor inventory, follow up ETA with purchasers and provide feedback to internal departments for discrepancies.
• Act as liaison between sales, purchasing, production, procurement, and logistics departments.
• Provide assistance for intra-company project coordination between sales and non-sales departments.
• Enter, monitor, and communicate directly with clients regarding the status of their orders, facilitate credit issues, and negotiate returns.
• Develop superior customer service relationships with prospects, compose reports and send to clients daily.
• Provide backup support for the manager and team members.
• Other duties may be assigned.

Qualifications

• Associate degree required; bachelor’s degree strongly preferred.
• 1+ years of customer service experience in tech industry desired.
• Experience in data entry with strong attention to detail; familiar with scheduling production and tracking orders.
• Strong communication skills, able to communicate effectively and professionally via phone, e‑mail, verbal and presentation.
• Experience in customer service and dealing with clients directly, must have problem‑solving skills.
• Strong organizational skills, consistent track record of meeting or exceeding assigned jobs.
• Expert knowledge of Excel.

Salary Range

$70,500 - $80,000

The salary offered will depend on several factors, including location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.