Enterprise TAM & Post-Sales Architect

Aisle; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Aisle is seeking a seasoned Technical Account Manager to own enterprise accounts in a fast-moving security tech environment. You will lead post-sales efforts, owning onboarding, integration, adoption, escalation, and renewal processes, while building scalable playbooks and runbooks.

You will engage senior stakeholders, including CISOs, and champion AI-enabled tooling across customer deployments. Join a small, high-ownership team across the US, Europe, and Canada, and drive post-sales excellence

Qualifications

• 5+ years in technical account management, customer success engineering, solutions architecture, or post-sales consulting with large enterprise customers.
• Demonstrable ownership of complex technical implementations in enterprise environments: long onboarding, multiple stakeholders, security and change-management review.
• Hands-on depth: cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, IAM basics, log/issue diagnosis.
• Track record of building processes where none existed—playbooks, runbooks, cadences.
• Credible in front of senior stakeholders up to CISO level, able to run a business review with executives.
• Fluent with AI tools in daily work and quick to adopt new ones; comfortable with ambiguity.
• Strong agency and comfort with ambiguity

Responsibilities

• Be the technical owner of our enterprise accounts and lead post-sales activities.
• Build and codify the post-sales function, onboarding customers and standardizing processes.
• Own onboarding, integration, adoption, escalation and renewal discussions.
• Present business reviews to senior stakeholders up to CISO level.
• Demonstrate and evangelize AI tools in customer engagements.

Skills

Enterprise accounts

Technical ownership

Cloud platforms

CI/CD tooling

Kubernetes

Stakeholder comms

AI tools familiarity

Ambiguity tolerance

Tools

AWS

Azure

GCP

Git

Jira

Slack

Job description

Aisle is seeking a seasoned Technical Account Manager to own enterprise accounts in a fast-moving security tech environment. You will lead post-sales efforts, owning onboarding, integration, adoption, escalation, and renewal processes, while building scalable playbooks and runbooks.

You will engage senior stakeholders, including CISOs, and champion AI-enabled tooling across customer deployments. Join a small, high-ownership team across the US, Europe, and Canada, and drive post-sales excellence