Head of Technical Account Management - Post-Sales

Openkrill; United States; Remote; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Remote-first with quarterly team off‑s

Zusammenfassung

Socket is seeking an experienced leader to helm a Commercial TAM team, owning onboarding, adoption, customer health, and the post-sales partnership that keeps engineers engaged. You’ll scale the team, coach ICs, and ensure there’s never a product reason to walk away.

You’ll partner with Account Executives on renewals, refine segmentation and health scoring, and translate customer patterns into roadmap input for Product and Engineering. Travel as needed.

Qualifikationen

• 4+ years directly managing post-sales teams (TAM, Solutions Eng, or related).
• 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
• You've owned GRR, NRR, or adoption targets and can discuss outcomes and changes
• Background in security, developer tools, or an adjacent technical product
• Escalation owner on at ri sk commercial accounts with saving stories
• Built, operationalized, or improved core post-sales systems: segmentation, playbooks, health scoring
• Willingness to travel for customer and company meetings as needed

Aufgaben

• Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.
• Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal
• Mature the post-sales operating system: segmentation, health scoring, and lifecycle playbooks exist. Make them run, then improve them.
• Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
• Set the bar for performance and career growth on your team, then hold it
• Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
• Feed technical field intelligence back to Product and Engineering so customer patterns reach the roadmap
• Report retention, adoption, and team health to leadership with numbers you’d bet on

Kenntnisse

Post-sales leadership

TAM management

B2B SaaS experience

GRR/NRR ownership

Executive communication

Security domain knowledge

SDLC understanding

Team coaching

Travel willingness

Tools

Vitally

Slack

GitHub

Zendesk

HubSpot

Grafana

Jobbeschreibung

Socket is seeking an experienced leader to helm a Commercial TAM team, owning onboarding, adoption, customer health, and the post-sales partnership that keeps engineers engaged. You’ll scale the team, coach ICs, and ensure there’s never a product reason to walk away.

You’ll partner with Account Executives on renewals, refine segmentation and health scoring, and translate customer patterns into roadmap input for Product and Engineering. Travel as needed.