Technical Account Manager — EMEA

Aisle; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Aisle is seeking a seasoned Technical Account Manager to own enterprise accounts in a fast-moving security tech environment. You will lead post-sales efforts, owning onboarding, integration, adoption, escalation, and renewal processes, while building scalable playbooks and runbooks.

You will engage senior stakeholders, including CISOs, and champion AI-enabled tooling across customer deployments. Join a small, high-ownership team across the US, Europe, and Canada, and drive post-sales excellence

Qualifications

• 5+ years in technical account management, customer success engineering, solutions architecture, or post-sales consulting with large enterprise customers.
• Demonstrable ownership of complex technical implementations in enterprise environments: long onboarding, multiple stakeholders, security and change-management review.
• Hands-on depth: cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, IAM basics, log/issue diagnosis.
• Track record of building processes where none existed—playbooks, runbooks, cadences.
• Credible in front of senior stakeholders up to CISO level, able to run a business review with executives.
• Fluent with AI tools in daily work and quick to adopt new ones; comfortable with ambiguity.
• Strong agency and comfort with ambiguity

Responsibilities

• Be the technical owner of our enterprise accounts and lead post-sales activities.
• Build and codify the post-sales function, onboarding customers and standardizing processes.
• Own onboarding, integration, adoption, escalation and renewal discussions.
• Present business reviews to senior stakeholders up to CISO level.
• Demonstrate and evangelize AI tools in customer engagements.

Skills

Enterprise accounts

Technical ownership

Cloud platforms

CI/CD tooling

Kubernetes

Stakeholder comms

AI tools familiarity

Ambiguity tolerance

Tools

AWS

Azure

GCP

Git

Jira

Slack

Job description

Why Aisle?

Aisle is redefining how enterprises secure their software with an AI agent for autonomous vulnerability remediation. Vulnerabilities are the #1 root cause of cyber incidents, yet most organizations take weeks or months to patch what attackers exploit in days. We’re changing that.

Our mission is to protect democratic societies from the most sophisticated cyberattacks. We do that by giving organizations - including those operating critical infrastructure - the power to harden their systems and resolve security issues at superhuman speed and scale. Backed by world-class founders and advisors, we’re creating a new category in cybersecurity at the intersection of AI, automation, and enterprise resilience.

We’re a small, talent-dense team spread across the Europe, US and Canada. We value high ownership, high velocity, and low-ego collaboration. If you want to work with world-class minds in AI and security, thrive in fast-moving environments, and care about solving one of the toughest challenges in tech, Aisle is the place for you.

Why this role exists

You will be our first post-sales hire. Today, onboarding, integration, adoption, escalation and renewal all happen ad hoc - split between sales and engineering. You are being hired to do two jobs at once: be the technical owner of our enterprise accounts , and build the post-sales function those accounts are served by.

What we’re looking for

• 5+ years in technical account management, customer success engineering, solutions architecture, professional services or post-sales consulting with large enterprise customers , not SMB or mid-market.

• Demonstrable ownership of complex technical implementations in enterprise environments: long onboarding, multiple stakeholders, security and change-management review, integration with systems you do not control.

• Genuinely hands-on technical depth: cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, identity and access basics, log and issue diagnosis

• Track record of building process where none existed - playbooks, runbooks, review cadences

• Credible in front of senior stakeholders up to CISO level, and able to run a business review that a customer executive finds worth their hour.

• Fluent with AI tools in daily work and quick to adopt new ones; you will be asked to demonstrate this.

• High agency and comfort with ambiguity

Strongly preferred

• Cybersecurity experience - AppSec, vulnerability management, cloud security, or adjacent fields

• Experience as a first or early post-sales hire at a startup, pre- or early post-Series A.

• Exposure to enterprise security review, procurement, SOC 2 / ISO evidence handling, and data-processing questions.