Enterprise TAM: Platform Adoption & Growth

Alauda; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Alauda is seeking a Technical Account Manager to become the trusted advisor for its enterprise customers in the United States. You will own the long-term relationship after go-live, driving platform adoption, surfacing risks, and identifying expansion opportunities across teams and business units.

The role requires 2+ years in a customer-facing technical position, strong Kubernetes and cloud-native knowledge, and the ability to communicate with engineers and C-level executives.

Qualifications

• 2+ years in a customer-facing technical role (TAM, SE, or CS engineer).
• Solid knowledge of cloud-native tech and Kubernetes.
• Ability to engage both engineers and executives.
• Proactive, with strong relationship-building and business context translation.

Responsibilities

• Own the ongoing technical relationship with a portfolio of enterprise accounts.
• Drive platform adoption and production use across teams.
• Conduct business reviews, health checks, and roadmap alignment with stakeholders.
• Identify technical risks and operational issues; coordinate with Engineering and Support.
• Advocate for customer needs; influence product roadmap.
• Identify expansion opportunities and broader platform adoption.
• Collaborate with Delivery, Support, Presales, and Engineering for a seamless lifecycle.
• Build and maintain customer success plans with milestones and renewal timelines.

Skills

Kubernetes

Cloud-native

Enterprise infra

Customer success

English proficiency

Time zone flexibility

Job description

Alauda is seeking a Technical Account Manager to become the trusted advisor for its enterprise customers in the United States. You will own the long-term relationship after go-live, driving platform adoption, surfacing risks, and identifying expansion opportunities across teams and business units.

The role requires 2+ years in a customer-facing technical position, strong Kubernetes and cloud-native knowledge, and the ability to communicate with engineers and C-level executives.