Enterprise TAM - Drive Customer Outcomes & Cloud Strategy

Amazon Inc.; Factoria (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Technical Account Manager (ISV) for ANZ Enterprise Support. You will lead enterprise customers in building applications on AWS, defining support strategies, and delivering expert guidance across compute, storage, networking, and other domains.

Preference for software engineering or SRE background and strong communication. You will engage with customers at the account level, drive proactive advice, and coordinate with AWS engineers to resolve issues,

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting in distributed systems.
• Experience in two or more technical domains (Compute/Storage/Networking/CDN/Databases/DevOps/Big Data/Security/Applications).

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand customer outcomes and business goals.
• Provide guidance on AWS services to support questions, planning, and operations.
• Deliver periodic reviews of operational performance to customers.
• Plan and execute product launches, migrations and modernizations on AWS.

Skills

5+ years technical engineering

Operational troubleshooting

Distributed systems experience

Education

MBA or Bachelor's degree

Job description

Amazon Web Services, Inc. is seeking a Technical Account Manager (ISV) for ANZ Enterprise Support. You will lead enterprise customers in building applications on AWS, defining support strategies, and delivering expert guidance across compute, storage, networking, and other domains.

Preference for software engineering or SRE background and strong communication. You will engage with customers at the account level, drive proactive advice, and coordinate with AWS engineers to resolve issues,