Enterprise TAM for ISV Apps — Cloud Support Leader

Amazon; Bellevue (WA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to lead enterprise support for software industries on the AWS platform from Bellevue, WA. You will define a customer-centric support strategy, provide expert guidance on AWS services, and drive successful launches and migrations for enterprise customers.

Required 5+ years in technical engineering and experience across multiple domains, with strong communication skills and a background in distributed systems.

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across at least three domains (compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development).
• Experience in at least two of the following domains: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, applications development.

Responsibilities

• Act as a single point of contact to Enterprise Accounts.
• Understand customers' outcomes and business goals.
• Make AWS service improvement recommendations aligned with customer strategy and architecture.
• Evaluate, analyze and present periodic reviews of operational performance to customers.
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
• Champion and advocate for customer requirements within AWS.
• Participate in customer meetings (onsite or via phone).
• Leverage customer resolution tools to facilitate rapid issue resolution.
• Share knowledge and collaborate with leading technologists worldwide.
• Work with AWS engineers to resolve customer issues expediently.
• Plan and execute business-critical events including product launches, migrations, and modernizations.

Skills

Technical engineering

Distributed systems

Education

Bachelor's degree or above

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to lead enterprise support for software industries on the AWS platform from Bellevue, WA. You will define a customer-centric support strategy, provide expert guidance on AWS services, and drive successful launches and migrations for enterprise customers.

Required 5+ years in technical engineering and experience across multiple domains, with strong communication skills and a background in distributed systems.