Enterprise Support Manager — Lead Cloud Ops & Strategy

Amazon Web Services (AWS); San Diego (CA); On-site; USD 169,000 - 229,000; Full time

Job summary

Amazon Web Services, Inc. in San Diego seeks an Enterprise Support Manager to lead technical teams, drive customer success, and oversee full application stacks from system to custom apps.

You will mentor engineers, coordinate cross-functional projects, and champion scalable support processes. Expect travel up to 25% and close collaboration with enterprise clients leveraging AWS services to solve complex operational challenges.

Qualifications

• Requires 5+ years in technical team management.
• Bachelor's degree in CS, IT, engineering, or related field.
• Experience with AWS services or cloud offerings.
• Experience communicating with executive audiences.
• Background in systems administration, network engineering, or software development.

Responsibilities

• Lead and mentor enterprise support engineers and managers.
• Drive improvements to support-related processes and customer solutions.
• Partner with customers to manage full application stacks and integrations.

Skills

Technical team management

Executive communication

AWS services experience

Project leadership

Presenting to executives

Education

Bachelor's degree in CS/IT/engineering or related field

Job description

Amazon Web Services, Inc. in San Diego seeks an Enterprise Support Manager to lead technical teams, drive customer success, and oversee full application stacks from system to custom apps.

You will mentor engineers, coordinate cross-functional projects, and champion scalable support processes. Expect travel up to 25% and close collaboration with enterprise clients leveraging AWS services to solve complex operational challenges.