Enterprise Support Manager, AI Solutions Leader

Amazon Inc.; San Francisco (CA); Sur place; USD 194 000 - 263 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Parental leave

Résumé du poste

Amazon Web Services, Inc. in San Francisco seeks an Enterprise Support Manager who enjoys solving problems and guiding customers. You will lead teams responsible for building or managing full application stacks from the OS up through custom software services, engaging with senior executives to ensure high levels of service.

Open to travel up to 25%. The role offers comprehensive benefits and opportunities to influence support processes while working within AWS's customer-centric culture.

Qualifications

• 4+ years of technical team management experience.
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level).
• Experience working with enterprise software companies.

Responsabilités

• Lead teams responsible for building or managing full application stacks from the system up through a custom application.
• Engage with customers, including senior executives, to ensure high levels of service and satisfaction.
• Drive initiatives to improve support-related processes and technical assistance.

Connaissances

Technical team management

Customer engagement with executives

Formation

Bachelor's degree in Computer Science, Math or related field

Outils

AWS services

Description du poste

Amazon Web Services, Inc. in San Francisco seeks an Enterprise Support Manager who enjoys solving problems and guiding customers. You will lead teams responsible for building or managing full application stacks from the OS up through custom software services, engaging with senior executives to ensure high levels of service.

Open to travel up to 25%. The role offers comprehensive benefits and opportunities to influence support processes while working within AWS's customer-centric culture.