Enterprise Support Manager - Flexible Hours & Travel

Amazon Web Services (AWS); New York (NY); On-site; USD 186,000 - 251,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager for the AWS Support team in New York, NY. You will lead technical teams and engage with senior executives, driving initiatives across full application stacks and networked environments.

The role requires travel up to 25% and a track record of managing complex enterprise support projects, with a strong background in systems or software development engineering. AWS culture emphasizes inclusivity and customer obsession.

Qualifications

• 4+ years of technical team management experience
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience in technical team management
• Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Experience working with enterprise software companies

Skills

Technical team management

Executive customer engagement

AWS / cloud services experience

Systems administration

Network engineering

Software development

Enterprise software experience

Education

Bachelor's degree in Computer Science or related field

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager for the AWS Support team in New York, NY. You will lead technical teams and engage with senior executives, driving initiatives across full application stacks and networked environments.

The role requires travel up to 25% and a track record of managing complex enterprise support projects, with a strong background in systems or software development engineering. AWS culture emphasizes inclusivity and customer obsession.