Developer Support Engineer (NYC)

Kombo; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for growth

Company celebrations

Job summary

A leading tech firm in New York City is looking for a Technical Support Engineer to join their team. In this role, you'll provide essential technical assistance to customers, troubleshoot API integrations, and work closely with engineering teams. Ideal candidates possess strong problem-solving and communication skills, with a technical background. The company emphasizes autonomy in a high-performance, supportive culture, ideal for those keen on contributing to a fast-growing environment.

Qualifications

• Technical background in Software Engineering or a related field.
• Ability to read and understand code (JavaScript/TypeScript).
• Experience troubleshooting API integrations.

Responsibilities

• Troubleshoot and debug API integrations and data-sync issues.
• Assist customers via Slack, email, and video calls.
• Collaborate with Product and Engineering teams.

Skills

Problem solving

Communication

Technical aptitude

API debugging

Empathy

Autonomy

Tools

Node.js

TypeScript

SQL

Job description

Location: 📍 NYC (Brooklyn), On-site

Job Type: Full-time

TL;DR

Kombo (YC S22) is building a unified API that saves engineering teams hundreds of hours by integrating dozens of HRIS, ATS, and Payroll systems into one API.

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our support function in the U.S. You’ll be the technical bridge between our customers and our product/engineering teams.

About Kombo

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 160 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.

Since going through Y Combinator in 2022, we’ve:

• Raised $30M+ of funding from Y Combinator, Acadian Ventures, 486 and other investors
• Grew from 0→ $10M+ ARR and hundreds of customers (growth-wise among the ~top-5% of VC-backed startups)
• Scaled to process data for the equivalent of 10% of Germany's workforce
• Grew to a team of 50+ team members (pictures!) in 2x offices

Kombo is an international company by default. We operate across two main hubs (NYC 🇺🇸 and Berlin 🇩🇪) and work with a globally distributed team representing 20+ nationalities.

Why Support at Kombo Matters

At Kombo, excellent support isn’t a side function — it’s a core product advantage.

• We regularly win 🏆 G2 badges for “Best Support”
• Customers consistently tell us our support is the best they’ve ever experienced
• “Support quality” is one of the top 3 reasons companies choose Kombo

As we scale our presence in the US market, our current setup (support team rotating to the NYC office) is reaching its limits. To maintain our standard, we’re extending our existing team into the US.

What You’ll Be Working On

In this role, you’ll act as a support engineer, not a support agent — solving most issues directly and collaborating with our engineering team on more complex ones.

Day-to-day

• Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases.
• Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical.
• Internal Collaboration: Work closely with Product & Engineering to elevate bugs, relay feedback, and shape fix priorities.
• Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics.
• Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities.

Example projects

• Debugging why new hires aren’t syncing correctly from a customer’s ATS (via Kombo) and fixing a mapping edge case.
• Helping a customer engineer resolve an OAuth 2.0 connection flow issue.
• Spotting a commonly misunderstood API parameter and collaborating with Engineering to improve docs or design.
• Building dashboards or alerts to proactively monitor integration health.
• Implementing smaller new features across the codebase based on your findings.

Tech you’ll work with

APIs (REST + SOAP + OAuth), Node.js, TypeScript, SQL, GCP (logs & monitoring), and various HRIS / ATS / Payroll systems + Kombo’s own troubleshooting tools.

Who We’re Looking For

You’re a technically adept problem-solver with strong communication skills and a builder’s mindset.

You might be a great fit if you:

• Have a solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.) and enjoy debugging APIs & integrations
• Can read code (e.g., JavaScript / TypeScript) and understand data flows and logs
• Communicate clearly and can explain technical concepts to engineers and non-engineers alike
• Are empathetic and patient — you enjoy helping others solve problems
• Thrive with autonomy, take initiative, and drive your own projects
• Like structured, high-performance environments and prefer working in person (we’re an in-office culture)

Prior experience in a technical support role is a plus but not required.

What It’s Like to Work at Kombo

Our culture balances high ambition with a fun, supportive environment.

A few things that define us:

• 🚀 Our growth puts us in the top 5 % of VC-backed companies and we plan to keep that pace
• 🧠 We keep teams small and high-performing (similar to Netflix or Ashby)
• ✍️ We use long-form docs to make key decisions — clarity > meetings
• 🎉 We celebrate weekly — big launches, closings, or birthdays
• 😂 Our Engineering Meme culture is legendary internally

Closing

If joining an “SF-style company in NYC” sounds appealing, you should apply — even if you don’t tick every box 🙂

We’re excited to meet you!