Enterprise Success Manager — US Expansion & Growth

Askable; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Great health insurance

Opportunities for international travel

And more to be shared during the interview

Job summary

A global research company is seeking an Enterprise Success Manager to support enterprise customers, ensuring effective use of research capabilities and driving long-term value. This foundational role requires 3+ years in a customer-facing capacity, strong stakeholder management skills, and a strategic approach to customer success. The successful candidate will work closely with major brands while helping to establish Enterprise Success processes for the US market.

Qualifications

• 3+ years experience in a customer-facing role such as SaaS, consulting, research, or agency work.
• Experience managing complex enterprise customer relationships with multiple stakeholders.
• Strong ability to lead strategic conversations and shape outcomes over time.

Responsibilities

• Partner with enterprise customers to shape research cadence and priorities.
• Take ownership of a portfolio of global enterprise customers for long-term value.
• Act as a strategic advisor to align customer objectives with product capabilities.

Skills

Customer success strategy

Stakeholder management

Strategic communication

Collaboration

Research rhythms

Job description

A global research company is seeking an Enterprise Success Manager to support enterprise customers, ensuring effective use of research capabilities and driving long-term value. This foundational role requires 3+ years in a customer-facing capacity, strong stakeholder management skills, and a strategic approach to customer success. The successful candidate will work closely with major brands while helping to establish Enterprise Success processes for the US market.