Enterprise Customer Success Manager — Partnerships Growth

Silversmith Capital Partners; Columbus (OH); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Lunch and snacks

Flexible spending accounts

401(k)

Flexible working hours

Parental leave

RSUs with 3-year vesting

Technology stipend

Internet allowance

Mental health support

Coursera subscriptions

Job summary

impact.com, the world’s leading commerce partnership marketing platform, is seeking an Enterprise Customer Success Manager in the United States. You’ll serve as a product expert, using the software suite to help brands discover and scale partnerships while building stronger client relationships and driving measurable results.

The role requires 3+ years in customer success (B2B), a Bachelor’s degree, and experience with affiliate and performance marketing.

Qualifications

• 3+ years of customer success/relationship experience, preferably B2B.
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus).
• Experience with Affiliate and performance marketing, with a strong understanding of the digital marketing ecosystem.

Responsibilities

• Deliver world-class support to top clients.
• Maintain a balanced proactive/reactive relationship with assigned accounts.
• Perform account monitoring, conduct regular check-ins, and actively build relationships.
• Provide training, product support, and appropriate delegation when technical issues and feature requests arise.

Skills

Customer success

B2B experience

Affiliate marketing

Cross-functional collaboration

Time management

Education

Bachelor's degree

Job description

impact.com, the world’s leading commerce partnership marketing platform, is seeking an Enterprise Customer Success Manager in the United States. You’ll serve as a product expert, using the software suite to help brands discover and scale partnerships while building stronger client relationships and driving measurable results.

The role requires 3+ years in customer success (B2B), a Bachelor’s degree, and experience with affiliate and performance marketing.