Enterprise CSM: Growth, Retention & Adoption

justt; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking an experienced Enterprise Customer Success Manager in New York. The role involves managing key enterprise customer relationships, analyzing performance metrics, and identifying growth opportunities. Candidates should have over 5 years of experience in customer success or project management. The position requires strong analytical skills and the ability to collaborate across different teams. A background in the payments industry is preferable. This is a full-time position with a dynamic work environment.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Proven track record in project management and cross-functional collaboration.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
• Demonstrated success in building and growing long-term, value-driven customer relationships.
• Comfortable operating in fast-paced, dynamic environments.
• Willingness to travel several times a year.
• Experience in the payments industry - an advantage.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights.
• Identify and execute expansion opportunities end-to-end to achieve account growth targets.
• Define and drive retention strategies through structured account plans to meet retention goals.
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships.
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption.
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
• Deliver training and enablement sessions to drive value realization.
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.

Skills

Customer Success Management

Project Management

Data Analysis

Cross-functional Collaboration

Relationship Building

Job description

A leading technology company is seeking an experienced Enterprise Customer Success Manager in New York. The role involves managing key enterprise customer relationships, analyzing performance metrics, and identifying growth opportunities. Candidates should have over 5 years of experience in customer success or project management. The position requires strong analytical skills and the ability to collaborate across different teams. A background in the payments industry is preferable. This is a full-time position with a dynamic work environment.