Enterprise Customer Success Manager – ROI & Growth

Creatio; United States; Hybrid; USD 85,000 - 125,000; Full time

Job summary

Creatio is seeking a Customer Success Manager to cultivate strategic relationships with Corporate & Enterprise clients across the US and Canada. You will serve as a trusted advisor, oversee delivery for implementations, and drive value realization with high ROI.

The role emphasizes cross- and upselling while maintaining low churn. Ideal candidates have 3+ years of global account experience, fluent English, and strong program management skills.

Qualifications

• 3+ years of experience working with global segment customers.
• Fluent in English with executive-level communication.
• Experience with CRM/ERP/Core systems and other corporate software.
• Ability to manage customer portfolios with regular client meetings.
• Experience overseeing software implementations, customizations, or demos.

Responsibilities

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers.
• Act as a trusted advisor and communicate with C-level executives.
• Audit delivery processes in implementation projects to prevent issues.
• Help customers achieve outcomes through product consulting and ROI realization.
• Grow the customer portfolio through zero churn and cross- and up-sales.

Skills

Global accounts experience

Executive communication

CRM/ERP knowledge

Portfolio management

Software implementations

Product demos

Customer-centric communication

Negotiation & renewals

Time management

Job description

Creatio is seeking a Customer Success Manager to cultivate strategic relationships with Corporate & Enterprise clients across the US and Canada. You will serve as a trusted advisor, oversee delivery for implementations, and drive value realization with high ROI.

The role emphasizes cross- and upselling while maintaining low churn. Ideal candidates have 3+ years of global account experience, fluent English, and strong program management skills.