Enterprise Service Management (ESM) Transformation Director (Fully Remote)

Partner Company; United States; Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

PTO 4 weeks

Health insurance

401(k) matching

Flexible remote work

Professional development

Multicultural international team

Job summary

Partner Company in the United States is seeking a senior ESM/ITSM leader to guide transformation portfolios, own pipelines, and drive client outcomes.

You will partner with C-level executives to modernize service delivery across IT and business functions, leveraging Jira Service Management and AI-enabled operations in a flexible remote environment. This role requires 10+ years in consulting or enterprise tech, with 5+ years in client-facing leadership.

Qualifications

• 10+ years in consulting or enterprise technology.
• 5+ years in client-facing leadership.
• Strong ESM/ITSM expertise with Jira Service Management and AI-enabled service operations.
• Experience working with enterprise clients and cross-functional teams.

Responsibilities

• Lead ESM transformation portfolios, owning pipeline, revenue, and client outcomes.
• Advise C-level executives on modernizing service delivery across IT and business functions.

Skills

ESM/ITSM leadership

AI-enabled service operations

Client-facing leadership

Enterprise technology consulting

Tools

Jira Service Management

Job description

• You will lead ESM transformation portfolios, owning pipeline, revenue, and client outcomes.
• You will advise C-level executives on modernizing service delivery across IT and business functions.

Requirements:

• 10+ years in consulting or enterprise technology, including 5+ in client-facing leadership.
• Strong ESM/ITSM expertise with Jira Service Management and AI-enabled service operations.
• Four weeks of PTO, health insurance, and 401(k) matching.
• Flexible remote work, professional development, and a multicultural international team.

Partner Company

The company is a technology and consulting organization focused on enterprise service management transformation across IT and business functions. It offers a flexible, multicultural remote environment with a strong emphasis on professional development and work-life balance.