AI Security Customer Success Specialist I

Cisco Systems, Inc; North Carolina; On-site; USD 69,000 - 100,000; Full time

Job summary

Cisco Systems, Inc. is seeking team-oriented professionals to help customers onboard and leverage our AI defense portfolio and broader security suite to secure their AI infrastructure.

You will translate technical details into business outcomes, champion customer feedback in internal meetings, track AI landscape shifts, and help streamline our processes to deliver high-impact security solutions.

Qualifications

• Bachelor's degree with 0 years of work experience, or an educational/workforce program with 1 year experience; or high school diploma with 2 years of work experience.
• AI Knowledge: Hands-on familiarity with AI agents and Large Language Models (LLMs).
• Security Foundation: Understanding cybersecurity principles.
• Analytical Skills: Ability to grasp networking concepts and use data to solve problems.
• Communication: Ability to explain technical ideas clearly to technical teams and business leaders.
• Mindset: Proactive, self-starting approach and genuine curiosity for AI innovation.

Responsibilities

• Guide customers through onboarding of our AI security portfolio.
• Translate technical details into clear business outcomes.
• Champion the customer perspective in internal meetings.
• Stay ahead of the curve by tracking shifts in the AI landscape and sharing insights.
• Spot process gaps and help build more efficient ways to support customers.

Skills

AI Knowledge

Security Foundation

Analytical Skills

Communication

Mindset

Education

Bachelor's degree or equivalent program

Tools

Python

R

C++

API integrations

CI/CD pipelines

Networking

Claude Code

OpenClaw

Hermes Agent

OpenAI Codex

Cursor

GitHub Copilot

Job description

Cisco Systems, Inc. is seeking team-oriented professionals to help customers onboard and leverage our AI defense portfolio and broader security suite to secure their AI infrastructure.

You will translate technical details into business outcomes, champion customer feedback in internal meetings, track AI landscape shifts, and help streamline our processes to deliver high-impact security solutions.