Enterprise Security Customer Success Manager (Remote)

Palo Alto Networks, Inc.; Madison (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

Palo Alto Networks is seeking an Enterprise Customer Success Manager to build strong relationships with mid-to-large enterprise customers and ensure adoption and value realization of IDIRA products, on-premises or cloud.

You will own onboarding, create success plans, design value roadmaps, and lead regular cadence calls and quarterly reviews, while collaborating with IDIRA teams and leveraging Gainsight to monitor health metrics.

Qualifications

• 5+ years of experience in customer success or similar roles.

Responsibilities

• Own onboarding, adoption, and advocacy across a portfolio of customers.
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Skills

Customer success

Project management

Consulting

Executive communication

Cybersecurity/SaaS experience

Cloud architecture

Active Directory / LDAP

Enterprise software

IDIRA familiarity

Travel readiness

Tools

Gainsight

Job description

Palo Alto Networks is seeking an Enterprise Customer Success Manager to build strong relationships with mid-to-large enterprise customers and ensure adoption and value realization of IDIRA products, on-premises or cloud.

You will own onboarding, create success plans, design value roadmaps, and lead regular cadence calls and quarterly reviews, while collaborating with IDIRA teams and leveraging Gainsight to monitor health metrics.