Global Identity Security CS Director (Remote)

Palo Alto Networks, Inc.; Chicago (IL); On-site; USD 214,000 - 294,000; Full time

Job summary

Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.

The role requires 12+ years in customer success and 5+ years in leadership, with proven experience leading global

Qualifications

• 12+ years in Customer Success, Customer Engineering, or Enterprise Support.
• 5+ years in leadership.
• Domain expertise leading global customer-facing technical orgs in enterprise SaaS or cybersecurity.

Responsibilities

• Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.
• Build customer health monitoring frameworks and lead technical interventions for high-value accounts.
• Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.
• Partner with Product Management, Engineering, Support, and Sales to bring field feedback into product roadmap discussions.
• Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.

Skills

Customer Success

Leadership

Global team leadership

Enterprise SaaS / cybersecurity

Job description

Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.

The role requires 12+ years in customer success and 5+ years in leadership, with proven experience leading global