Strategic Enterprise Customer Success Manager - Remote

Palo Alto Networks; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Palo Alto Networks is seeking an Enterprise Customer Success Manager (E‑CSM) to drive onboarding, adoption, and advocacy across a portfolio of enterprise customers. You will collaborate with Directors/Managers of Security, Security Engineers, and Dev‑Ops teams to ensure customers realize recurring value from Idira products, whether on premises or cloud.

You will lead success planning, health monitoring, and quarterly business reviews, serving as a trusted advisor to drive continued value,

Qualifications

• 5+ years of relevant work experience in customer success, consulting, post-sales technical account management, or similar roles.
• Strong written and verbal communication with the ability to translate complex tech for executives.
• Experience with cloud architecture (AWS/Azure/GCP) and on-premises IT landscapes.
• Prior experience with cybersecurity/SaaS or enterprise software with large enterprise clients is highly desired.

Responsibilities

• Own onboarding, adoption, and advocacy across a portfolio of enterprise customers.
• Build success plans and value roadmaps with customers.
• Conduct regular cadence calls and Quarterly Business Reviews to drive outcomes.
• Monitor health metrics and KPIs; act as trusted strategic advisor to drive value.

Skills

Customer success

Communication

Cross-functional collaboration

Technical consulting

Gainsight

Tools

Gainsight

Job description

Palo Alto Networks is seeking an Enterprise Customer Success Manager (E‑CSM) to drive onboarding, adoption, and advocacy across a portfolio of enterprise customers. You will collaborate with Directors/Managers of Security, Security Engineers, and Dev‑Ops teams to ensure customers realize recurring value from Idira products, whether on premises or cloud.

You will lead success planning, health monitoring, and quarterly business reviews, serving as a trusted advisor to drive continued value,