Global Identity Security & Customer Success Leader

Palo Alto Networks; Chicago (IL); On-site; USD 214,000 - 294,000; Full time

Job summary

Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.

This role is remote, with cross-functional collaboration across Product, Engineering, Support, and Sales to bring field

Qualifications

• 12+ years in Customer Success, Customer Engineering, or Enterprise Support.
• 5+ years in leadership.

Responsibilities

• Define and execute the global Customer Success Engineering strategy and proactive engagement.
• Build health-monitoring for customers and lead interventions for key accounts.
• Lead technical success and build relationships with architectural stakeholders.
• Partner with Product, Engineering, Support, and Sales to feed field feedback into roadmaps.
• Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.

Skills

Leadership

Customer Success

Job description

Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.

This role is remote, with cross-functional collaboration across Product, Engineering, Support, and Sales to bring field